All products include a 30 Day Warranty, covering functional defects and aesthetic defects to an extent that we deem permissible. Please start a Warranty Claim by using the chat widget on our Support page.

Please describe your issue in full detail and provide a picture, in order to help us provide the correct solution. We are very glad to assist you, and will take the time to communicate with you to insure we resolve anything that is unsatisfactory.

If your issue is covered under Warranty, as determined at our discretion, we will ship part(s) to you to resolve the issue. We do not cover the replacement of any parts that are broken by an accidental drop or tip-over.

Returns are accepted within 20 days of when your order was shipped, for products that are unused and shipped within the U.S. only. To initiate a return, please visit our returns portal

We offer low-cost replacement parts, as inventory permits. Replacement parts are only available to customers who have ordered the corresponding product in the past. Waterpipe customers may order any color/size variation of the Waterpipe parts. Handpipe customers can order any color/style variation of Handpipe parts. We will cancel and refund a replacement parts order if no order history for the same product can be found. Additionally, any replacement part order that is deemed to be intended to assemble a completely new product at a steep replacement part discount will be flagged, and placed on hold until we receive photo verification that the original product was wholly destroyed.

Please know we are happy to assist you in getting whatever it is you need to resolve an issue, but will be checking your order history before allowing your replacement part order to prevent abuse. We can always be reached for questions about finding the correct solution via the chat widget.