Do not use a butane torch lighter with the Waterpipe, or attempt to heat the Waterpipe to a high temperature for smoking concentrates.

Dump the water after every session, rinse the glass chamber out, and air dry. This routine will prevent resin from accumulating within the glass.

Disable the steam/heat cycle on your dishwasher before washing Waterpipe pieces. Machine washing is ok, but will not completely clean the resin from inside the downstem, mouthpiece, and bowl.

A deep clean of all components should be performed after every 10-20 sessions, or more often if you prefer a fresher tasting smoke every time. Use a nylon bristled bottle brush dipped in isopropyl alcohol to scrub the interior walls of the glass chamber, mouthpiece, and downstem. Place the bowl in a bowl of isopropyl alcohol to soak for 1-2 hours, before scrubbing clean with a scouring pad. Rinse all pieces after cleaning with isopropyl, and leave out to air dry.

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Heir Waterpipe includes a 30-Day Warranty.

30 Day Warranty period begins on the date that the order is delivered. Our warranty applies to defects that render products non-functioning and less than premium quality. Specifically; air tight sealing, fit and finish defects, and non-accidental breakage caused by regular use as described in our User Manual. If we determine at our sole discretion that the claimed defect is covered by our warranty, we will offer a replacement part at no charge. Email support@smokeheir.com with a description of the issue, order number, and picture of the issue, to open a warranty claim.

Returns for full refund are accepted within 30 days of your order’s delivery date, as long as the product is returned unused and in like-new condition. To initiate a return request, email support@smokeheir.com with a description of any issue and your order, and your order number. We will reply to accept or deny your return request based upon the timing and condition of your order. When a return request is accepted, instructions will be provided for return shipping the item(s). Return shipping costs are borne by the customer. Once the returned item(s) are received in good condition, a refund will be processed. Refund processing time can take 5-7 business days from the date the returned package is received.

Replacement parts are available as inventory permits. Please visit smokeheir-wp-backup.com/support/replacements to find a replacement part. If the part you are looking for is not shown, please contact us.