Handpipe
Guide
FAQ
The Handpipe includes a 30-Day Warranty.
30 Day Warranty period begins on the date that the order is delivered. Our warranty applies to defects that render products non-functioning and less than premium quality. Specifically; air tight sealing, fit and finish defects, and non-accidental breakage caused by regular use as described in our Guide. If we determine at our sole discretion that the claimed defect is covered by our warranty, we will offer a replacement part at no charge. Email support@smokeheir.com with a description of the issue, order number, and picture of the issue, to open a warranty claim.
Returns for full refund are accepted within 30 days of your order’s delivery date, as long as the product is returned unused and in like-new condition. To initiate a return request, email support@smokeheir.com with a description of any issue and your order, and your order number. We will reply to accept or deny your return request based upon the timing and condition of your order. When a return request is accepted, instructions will be provided for return shipping the item(s). Return shipping costs are borne by the customer. Once the returned item(s) are received in good condition, a refund will be processed. Refund processing time can take 5-7 business days from the date the returned package is received.
Replacement parts are available as inventory permits. Please visit smokeheir-wp-backup.com/support/replacements to find a replacement part. If the part you are looking for is not shown, please contact us.
